Not in love with your Bungalow find? We can't have that! We stand by our 100% happy customer policy and are determined to make this right for you.
We offer a 14 day return policy, which means you have 14 days after receiving your item to request a return. Simply contact us within 14 days of receiving your piece and we'll take care of your request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see the instructions below for returning Rugs and other specific instructions by piece.
To start a return, you can contact our RETURNS TEAM. If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can also contact us for any return question HERE.
FOR NON-DEFECTIVE RETURNS
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.
Credit: 100% credit will be applied for returned products minus a 15% restocking fee (This fee is for furniture, rugs, poufs, pillows, and other larger home decor items. There is no restocking fee for our clothing.), but the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. We are also able to provide packaging material for rugs at a nominal fee. Non-defective custom/made to order products cannot be returned. Once we have received your item, please allow 7-10 business days for your return to appear on your bank statement. The exact time will depend on your bank.
Initiating Returns: Contact us here to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that our warehouse must receive your returns within 30 days of the RA issue date or the Return Authorization will be canceled.
Packaging/Labeling: Clearly mark package and/or return document with the RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs).
Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
Store Credit: Credits issued in the form of a store credit will remain on your account for future use upon request.
Damages, Defective, Wrong Item
Please inspect your order upon reception and contact us within 4 Days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To initiate a return on a damaged, defective or wrong item, please:
- Initiate a return within 4 days of delivery. Be prepared with the following documents to help speed up the claim process:
- Brief description of the damage
- Picture(s) clearly depicting the damage/defects to the product
- Picture of the packaging (please send a picture even if the packaging is intact).
Please do not move the product from its original location or ship the product back to us, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.
We are not responsible for any 3rd party charges incurred for storage or delivery of product(s). We will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.
Failure to do so will result in a denial of your claim or credit.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.